Ella Baché Coolangatta

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Cancellation & Confirmation

24 hours notice for cancellation of your appointment is much appreciated for our Therapists and other clients.Ella Bache Coolangatta reserves the right to cancel any appointment where necessary when confirmation has not taken place.If confirmation has taken place and the appointment is not kept without a cancellation call, upon the next booking a 50% deposit will be required to secure your treatment.For all spa packages and treatment bookings over 2 hours a 50% deposit is required to secure booking. On the day of treatment a refund of that deposit will occur. If you are unable to attend your appointment 24 hours notice must be given for a full refund or transfer. Change of appointment time is accepted.All Gift Vouchers that are confirmed and do not show for their appointment will be taken as void.Treatment Gift Vouchers are to be used by the due date, are not transferable for product or cash and non-refundable.A 10% surcharge will be incurred on public holidays.Please choose carefully and consult your Therapist if you are uncertain of what product is right for you as we do not refund.Thank you for your understanding.